DropZoneKicks Shipping Policy

Last updated: October 10, 2025

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1. Order Processing and Shipping Time

Orders are typically processed within 1 to 3 business days before dispatch. Estimated shipping time after dispatch is 3 to 12 business days. Shipping and delivery times may vary depending on the destination, local carrier conditions, customs processing, severe weather, peak shipping periods, or other logistics disruptions. All processing and shipping timeframes are estimates only and are not guaranteed.

2. Free Shipping

Free standard shipping is available on all orders for the initial outbound shipment only. Free shipping does not include customs duties, import taxes, clearance charges, reshipping costs caused by carrier or address issues, or any other additional charges that may arise after dispatch.

3. Customs Duties and Import Charges

Any customs duties, import taxes, or other clearance charges imposed by the destination country are the responsibility of the customer. Customers are also responsible for understanding and complying with the import requirements, customs rules, and local regulations applicable in their country or region. Failure to pay applicable customs duties, taxes, or clearance charges may result in delay, return, or non-delivery of the shipment, and any resulting costs or consequences shall be the responsibility of the customer.

4. Shipping Address

Customers must provide a complete, accurate, and deliverable shipping address and valid contact information when placing an order. It is the customer’s responsibility to ensure that all shipping details are correct and sufficient for successful delivery. Any delays, failed delivery attempts, returned shipments, or other delivery issues arising from incorrect, incomplete, or unclear information provided by the customer shall be the responsibility of the customer.

5. Address Changes and Returned Shipments

If you discover an error in the shipping address after placing your order, you must contact us at support@dropzonekicks.com as soon as possible. We will make reasonable efforts to update the address before the order is dispatched; however, address changes can only be attempted if the order has not yet been dispatched and cannot be guaranteed once shipment arrangements have begun.

If a package is returned to us due to an incorrect or incomplete shipping address, we will assist you in arranging the next steps as soon as possible once the returned package is received and the corrected shipping address is confirmed.

6. Lost or Damaged Packages

Once an order has been handed over to the carrier, any loss or damage occurring in transit must be addressed between the customer and the carrier. If tracking shows an unusual delay, non-delivery, or damage in transit, the customer should contact the carrier promptly and notify DropZoneKicks at support@dropzonekicks.com within 3 business days after becoming aware of the issue. DropZoneKicks will provide reasonable assistance, including tracking details, proof of shipment, or other relevant information, to support the customer’s claim with the carrier. Any investigation, claim review, or compensation decision will be subject to the carrier’s procedures and determination.

7. Contact

If you have any questions regarding this Shipping Policy, please contact us at support@dropzonekicks.com.