DropZoneKicks Return and Refund Policy

Last updated: October 10, 2025

---

1. 7-Day Return Window

We accept returns for eligible items within 7 days after the delivery date shown by the carrier. If more than 7 days have passed since delivery, the order will no longer be eligible for return or refund under this policy.

2. Return Eligibility

To qualify for a return, the item must be:

• Unworn, unused, and unaltered
• Free from creasing, sole dirt, stains, odors, scuffs, or any other signs of wear
• Returned with the original box and all included accessories
• In resalable condition and suitable for resale as a new product

3. How to Start a Return

To request a return, you must contact support@dropzonekicks.com within 7 days after delivery. Your request must include the order number and clear photos of the item, the outsole, the original box, and all included accessories.

• Returns must be approved before being sent back.
• Unauthorized returns will not be accepted.
• Once approved, we will provide the return instructions.

4. Free Return Shipping

We cover return shipping for approved returns. For customers, qualifying purchases and approved returns under this policy are both free of shipping charges.

5. Order Changes and Cancellations

If you need to cancel or change your order, please contact support@dropzonekicks.com as soon as possible after placing it. We will do our best to accommodate the request before dispatch, but we cannot guarantee changes or cancellations once shipment arrangements have begun. If the order has already been delivered, please follow the return process described in this policy.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incorrect, or incomplete, you must contact support@dropzonekicks.com within 3 business days of delivery. Your claim must include the order number and clear photos of the item, outer packaging, and shipping label, where applicable.

• The item must not be worn, used, altered, or further damaged before review.
• We will review the claim promptly and advise whether a return is required.
• Unauthorized returns will not be accepted.
• If the claim is verified, we will determine the appropriate remedy, which may include a replacement, a full refund, or store credit.

7. Non-Returnable Conditions

Returns will not be accepted if the item has been worn, used, altered, damaged after delivery, returned without prior approval, or returned without the original box and included accessories. Items that are no longer in resalable condition are not eligible for return or refund.

8. Refund Method

Approved refunds will be issued only to the original payment method used for the purchase.

Because outbound shipping is free on qualifying orders, no original shipping charge is deducted from an approved refund.

9. Refund Processing Time

After a refund is approved and processed, the funds are typically credited within 3 to 7 business days, depending on the customer’s bank or payment provider. Processing times are estimates only and are not guaranteed.

10. Contact

If you have any questions regarding this policy, please contact us at support@dropzonekicks.com.